1) How it works?
Choose a date, location, colors/theme and a package. All our packages are designed to be hassle free. On the day of your experience we Set up & Style, check everything is in order and leave to let you and your party enjoy your celebration. We then return to pack down and clean up.
2) How long in advance should I book ?
We Request you book your picnic at least 2 days in advance. If you have a last minute booking please call or text for immediate response we will do our best to accommodate you.
3) Where are you located?
We are located in Plano, Texas and serve all surrounding cities, if you are further than 10 miles from our home base a travel fee apply.
4) Is a deposit required?
Yes a 50% non-refundable deposit is required at time of booking to reserve your date & time.
5) When is the remain balance due?
The remainder payment is due 72 hours before your scheduled picnic, if you book 48 hours/2 days before picnic full payment will be due.
6) What kind payment do you accept?
We accept all the major credit cards.
7) Can I reschedule my picnic?
If you need to reschedule your picnic please contact us 72 hours before your scheduled picnic.
8) What's the policy regarding rainy day?
Weather is out of our control, we will be monitoring it the days leading up to your scheduled picnic and if needed we will reschedule your picnic or set it up indoors. ( please have a back up plan for an indoor picnic)
9) What can I do if I need to leave early?
You are responsible for ALL picnic items until we arrive to clean-up. If for some reason you wish to leave early or end your picnic early you must notify us by phone call or text 30 minutes in advance.
10) What if my party or me are running late for my picnic?
If you are late to your picnic, unfortunately we will not be able to extend your picnic time, we have others clients to attend. If you are more than 30 minutes late we reserve the right to pack up your picnic and not reschedule or refund you.
11) What if I brake something?
Client agrees to exercise all due care in caring for, and preserving the property of Glam and Magic Luxury Picnic and Events' inventory. Clients shall remain responsible for all loss or damage to inventory, up to and including actual replacement value for each missing or damaged item per cost. Normal wear will not be charged.
12) What if I need to reschedule my picnic on the date of it?
If you decide to reschedule on day of your picnic the rescheduling fee is $100.
13) Can I bring an extra person ?
Yes you definitely can add a person to your party at a charge but we request you inform us in advance so we can provide the correct amount of seating, plates, napkins, glasses...
14) Is alcohol permitted?
It is the responsibility of the client to check alcohol laws of any venue or public space being used for one of our picnics. We do not offer alcoholic beverages and are not held responsible for those who bring those items to their picnics
15) Do you serve food?
No, we do not offer food at this moment/
16) Can I bring my own food? Snack?
Yes, of course.
17) Can I light up the candles?
No, the candles are just for the tablescape decorative effect. We strongly discourage the parties to lit up candles to avoid potential risk of fire.
If you have any other question don't hesitate to contact Dallas Luxury Picnic and we'll be glad to answer them.